mgbd's Privacy Policy

In Introduction

mgbd ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. When you use the mgbd website, register, or use our services, you share certain information with us. This Privacy Policy ("Policy") has been prepared to give you a clear understanding of how that information is collected, used, stored, and protected.

Please read this policy carefully. By continuing to use mgbd's services, you will be considered to have given your consent to the terms of this policy. If you have any questions, please contact us at [email protected].

1 Section 1 — Types of Information Collected

We collect two types of information from various sources: information provided by the user and information collected automatically.

1.1 Information Provided by the User

The information you provide directly to us includes:

• Full name and date of birth
• Valid email address and mobile number
• Password (stored in encrypted form)
• Payment information — records of transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• Documents submitted for identity verification (such as a copy of a national ID card or passport)
• Information provided when contacting customer support

1.2 Information Collected Automatically

When you use the mgbd platform, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Date, time, and page navigation history of visits
• Cookie and session data (see Section 8 for details)
• Gaming activity logs — bet amounts, win/loss records, session duration

1.3 Information Received from Third-Party Sources

For the purposes of identity verification and fraud prevention, we may sometimes collect identity verification-related information from trusted third-party service providers.

2 Section 2 — Purposes of Data Use

mgbd uses your information only for specific and legitimate purposes. No information is used for irrelevant or excessive purposes.

• Account management: To handle registration, login verification, and account security.
• Service delivery: To provide gaming services, process bonuses, and carry out payment transactions.
• Identity verification: To confirm the age and identity of account holders and to prevent fraud.
• Customer support: To resolve your enquiries, complaints, or issues.
• Platform improvement: To enhance user experience, performance, and service quality.
• Security monitoring: To detect suspicious activity, account theft, or financial fraud.
• Responsible gaming: To monitor gaming usage patterns and identify and prevent problematic behaviour.
• Marketing communications: To send promotional messages and updates based on your consent.

3 Section 3 — Data Sharing and Disclosure

mgbd may share your information with third parties in the following limited circumstances:

3.1 Service Provider Partners

We work with selected third-party partners to operate services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and identity verification. These partners are provided only with the information necessary to perform their specific tasks, and they operate under our strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases we will provide only the minimum information legally required to be disclosed.

3.3 Business Restructuring

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify you in advance, and the new controlling party will also be bound by terms equivalent to this policy.

4 Section 4 — Data Security Measures

We follow industry-standard technical and organisational measures to protect your information.

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password protection: Passwords are never stored directly — they are stored only in a transformed form using strong hashing algorithms.
• Restricted access: Only authorised personnel may access your information, and only for specific operational purposes.
• Firewall and security monitoring: Our server and network infrastructure is under continuous security monitoring.
• Security testing: Regular vulnerability assessments and audits are conducted.

However, no internet-based system is completely secure. If you suspect a security breach, please notify us immediately at [email protected].

5 Section 5 — Data Retention Period

mgbd does not retain your personal information beyond what is necessary. The following policy is followed:

• Active accounts: Information is retained while the account is active and for a reasonable period of inactivity after the last activity.
• Closed accounts: Financial records and identity verification documents may be retained for a specified period in accordance with applicable regulations.
• Deletion requests: Unless there is a legal obligation, information will be deleted as promptly as possible upon the user's request.

6 Section 6 — User Rights

You have the following rights over your personal information. To exercise these rights, email us at [email protected].

6.1 Right of Access

You may find out what information we hold about you, why we hold it, and how it is being used. Upon request, we will provide this information to you within a reasonable timeframe.

6.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. You can also update certain information yourself directly in your account profile.

6.3 Right to Erasure

Unless there is a legal obligation, you may request the closure of your account and the deletion of associated personal information. However, financial records and certain verification data may be retained for a specified period as required by regulations.

6.4 Right to Restrict Processing

In certain circumstances, such as when the accuracy of data is disputed or the legal basis for processing is questioned, you may request that data processing be temporarily restricted.

6.5 Right to Withdraw from Marketing

You may unsubscribe at any time to stop receiving promotional emails or messages. This will not affect essential service-related communications.

7 Section 7 — Protection of Children and Minors

mgbd services are intended only for persons aged 21 or over. We do not knowingly collect personal information from any minor. Age verification is a mandatory step in the registration process.

If a parent or guardian believes that a minor has registered on mgbd, please contact us immediately at [email protected]. We will promptly close that account and arrange for the deletion of related information.

8 Section 8 — Cookie Policy

mgbd uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

8.1 Types and Purposes of Cookies

• Essential cookies: Required for login sessions, security tokens, and the basic functionality of the site.
• Functional cookies: To remember your preferences, language selection, and personalised settings.
• Analytics cookies: To monitor site performance and improve user experience.

8.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may affect some basic functionality of the site.

9 Section 9 — International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh as required to provide our services. In such cases we ensure that:

• The destination country or service provider meets adequate data protection standards.
• Appropriate contractual arrangements are in place to protect the transferred information.
• The protection standards set out in this policy are maintained.

10 Section 10 — Policy Changes and Updates

We may update this privacy policy from time to time in response to business changes, technological developments, or legal requirements.

• For minor changes, the "Last updated" date at the top of the page will be revised.
• For significant changes, prior notice will be sent to the registered email address.
• Continuing to use mgbd after an update will be considered as acceptance of the revised policy.

We therefore recommend that you review this page regularly.

11 Section 11 — Contact and Complaints

Please contact us for any questions, concerns, or requests regarding this privacy policy:

We take all privacy-related requests seriously and aim to respond as promptly as possible. Ensuring the protection of your information is a core responsibility of mgbd.